Accessibility statement for Glasgow Child Protection Website -

This website is run by the Glasgow Child Protection Committee. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF and Word documents are not fully accessible to screen reader software
  • you cannot modify the line height or spacing of text
  • video streams do not have captions

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We will consider your request and aim to get back to you in 5-10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact the Glasgow Child Protection Committee by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Glasgow Child Protection Committee is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Web Pages

Language is not set for the website.  This fails success criteria 3.1.1 Language of Page (Level A).  We will set the language of the website.

The website does not have regions or ARIA landmarks. Regions and ARIA landmarks identify significant page areas. This fails success criteria 1.3.1 Info and Relationships (Level A) and 2.4.1 Bypass Blocks (Level A).  We will work to fix this issue. 

There are instances where alternative text is likely insufficient or contains unnecessary information.  This fails success criteria 1.1.1 Non-text Content (Level A). We will check and amend alternative text where necessary to ensure it is relevant to the image.  

In various instances the same text is used for links to different URLs. This fails success criteria 1.1.1 - Non-text Content, 2.4.4 - Link Purpose (In Context) and 2.4.9 - Link Purpose (Link Only).  We are working to resolve this issue.

Most links open in a new window without warning, this relates to success criteria 3.2.5: Change on Request.  We are working on fixing this issue to ensure pages open within the parent window or advance warning is given.

All web pages have low contrast sections.  This fails success criteria 1.4.3 Contrast (Minimum) (Level AA).  We will amend the text or background colour to make it more accessible.

Some pages have no headings or skip headings.  This fails success criteria 1.3.1 Info and Relationships (Level A), 2.4.1 Bypass Blocks (Level A) and 2.4.6 Headings and Labels (Level AA). We will fix heading structures to make them accessible.

PDFs and other documents

A number of PDF files published on the website:

  • have images with missing alt-text which fails success criteria 1.1.1 Non-text content
  • are missing titles which fails success criteria 2.4.2 Page Titled
  • do not have a language specified which fails success criteria 3.1.1 Language of Page
  • do not have a tab order specified, this fails success criteria 1.3.2 Meaningful Sequence, 2.1.1 Keyboard and 2.4.3 Focus Order.

New PDFs added to the website will be accessible.

PDFs published before 23 September 2018, that are not considered critical for accessing a service, will not be fixed as they are not within scope.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.  We will make essential PDFs published before 23 September 2018 accessible as per the regulations.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We plan to improve accessibility on this website by addressing non-compliance issues (where possible) by 31 March 2021.

We have created accessible documents guidance for staff to ensure that all new content added to the website meets accessibility criteria.

We will ensure that any documents uploaded to the website are accessible.

We will continually monitor and address accessibility issues.

Preparation of this accessibility statement

This statement was prepared on 23 November 2020. It was last reviewed and updated on 23 November.

This website was last tested on 23 November 2020.

We used a combination of methods to test the accessibility of, including:

  • accessibility testing software (WAVE) 
  • manual sampling

We tested our main website platform, available at

Speak to someone

Social Care Direct:
0141 287 0555
Request a Children's Service

101 - non emergency
999 - in an emergency 

Scottish Children's Reporters Administration:
0131 244 2100

Child Line:
0800 11 11

Glasgow & Partners Emergency Social Work Service:
0300 343 1505

Glasgow City Carers Partnership's Carers Information Line
0141 353 6504 or visit yoursupportglasgow

Carer Your Support Your Way Glasgow

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Glasgow Public Protection Learning Review Protocol, Notification forms and published documents can be found here.



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